Professional Experience

Professional Experience

Professional Profile

Daniel is a dedicated IT professional with over five years’ experience in software development, systems integration and consulting engagements. Daniel is predominantly experienced working with Australian Federal Government clients in the areas of Business Analysis, System Analysis and Design, IT Service Management and IT Effectiveness/Costing.

Daniel has a proven track record across multiple disciplines, having successfully developed custom software for a video analytics startup; resolved changes and incidents for complex Government systems; elicited requirements and use cases for a biometrics matching capability; and lead small teams to complete IT service costing and benchmarking analysis for executive level advisory.

Daniel is confident communicator, who understands both business and technical context, and is confident working with cross functional teams, stakeholders, clients and vendors.

Projects & Experience

January 2016 – Current

Deloitte Consulting Pty Ltd
Senior Consultant, Technology Strategy & Architecture
Security Vetting Transformation

I supported the high level design and risk mitigation phase to reform a whole of Government Security Vetting capability, to improve the efficiency and effectiveness of vetting processes and develop an ongoing assessment capability for high risk clearance holders. The reform includes implementation of a new operating model, vetting processes, policy reform and is underpinned by a new technology platform.


My Responsibilities:

  • Manage the development of the high level security plan, including identification of relevant security principles and planning of security activities for future project phases (acquisition/implementation and sustainment)
  • Develop technical architecture and infrastructure hosting considerations and options in support of the technology solution
  • Support planning and facilitation of non-functional requirements workshops
  • Support the development, review and sign off of non-functional requirements
Enterprise Case Management Implementation

Our client engaged us to develop high level design documentation, and conduct risk mitigation activities for implementation of a new enterprise wide Case Management reform program, used to manage fraud, policing, audit and criminal investigations within the organisation. The reform program includes development of a new operating model, process standardisation is supported by implementation of a new technology platform.


My Responsibilities:

  • Managed development of workforce plan which included analysis of the current workforce, risks, and future workforce requirements to support implementation and sustainment of the Case Management reform program.
  • Managed the development of an Organisational Change Impact assessment containing the key impacts to the organisation across the people, technology, process and organisation domains
  • Developed recommendations for management of Organisational Change Management (OCM) and workforce related risks
  • Developed work plan for progression of workforce and OCM activities required for future project phases


Configuration Management Solution

I supported the development of a configuration management plan, which contained the recommended strategies, processes and implementation options for a capability enabling traceability and control of artefacts modelled within an Enterprise Architecture library for the Defence/Aerospace industry.


My Responsibilities:

  • Managed the development of business, functional and non-functional requirements for the Config Management Solution (CMS)
  • Analysed current business process development and testing lifecycle to advise on implementation of configuration management practices to control business process and test assets managed within an Enterprise Architecture library.
  • Identified candidate business process and test assets to be represented as CIs to be placed under configuration control.
  • Supported the development of proposed CMS architecture options and technical considerations
  • Supported the development of a configuration management plan documenting the overarching strategy to identification, management and control of identified configuration items
  • Documented high level design documentation for extension of current test and modelling toolsets to support configuration management practices

October 2014 – December 2015

Deloitte Consulting Pty Ltd
Consultant, Technology Advisory
IT Business Management Pilot

I helped one of Australia’s largest Government agencies run a pilot project to achieve cost transparency, and establish a capability to continuously monitor, track and improve their IT operating expenditure. Previously, their operational IT expenditure was only monitored at an aggregate service tower level – for example, their total spend on storage, compute, networking. This level of detail wasn’t granular enough for the client to make informed strategic decisions (e.g. whether it was cheaper to continue running Midrange servers on premises, or outsource to a cloud provider). Our pilot developed a capability to monitor IT expenditure through a granular, service based lens – such as the cost of a GB storage, email account or virtual server. This information could then be used for continuous performance assessment, charge-back and show-back, comparative performance benchmarking, and informed strategic decision making.


My Responsibilities:

  • Develop a repeatable process and concept framework for service costing and benchmarking
  • Complete market scan, analysis and acquisition of comparative benchmarking tools and data sources
  • Liaised with business and ICT delivery teams to develop service definitions for ICT business, technical and professional services in a shared service delivery model
  • Developed activity based cost models for a range of ICT infrastructure and business services, with the application of cost transparency, pricing, show-back and performance benchmarking
  • Coordinated small teams to conduct ICT service benchmarking, enabling cost transparency and comparative performance measurement of financial and operational metrics
  • Developed recommendations and actions for ICT performance improvement based on outcomes of benchmarking exercises
Biometrics Interoperability Hub

I supported development of a feasibility study for a multi-department, biometric interoperability hub (the ‘Hub’) for use in the National Security, Law Enforcement, Counter Terrorism and Fraud domains. The objectives of the Hub are to enable a capability that can:


  • Verify that a person is who they say they are (via a facial biometric match)
  • Identify who a person is using an uncontrolled facial image (e.g. from CCTV footage)
  • Identify what a person looks like based on biographic information


My Responsibilities:

  • Developed foundation system use cases for a biometric information sharing capability used by eight Federal Government departments
  • Elicited functional and non-functional requirements from eight stakeholder agencies identified as system users
  • Developed tailored system use cases and example stakeholder narratives with each agency
  • Developed demand estimates for system use
  • Contributed to development of final report containing feasibility study outcomes, legal and privacy considerations, technical considerations, risks and overall findings

April 2014 – September 2014

IBM Australia Limited
Senior Consultant, Global Business Services

As a senior technical specialist within IBM Global Business Services, I conducted various roles within a business application and middleware support team, providing maintenance, minor enhancements and 24/7 support to mission critical business applications and middleware platforms for a large Government client. The platforms I supported collectively formed a Service Oriented Architecture (SOA) backbone, an infrastructure that provided highly available applications hosting, secure e-business messaging infrastructure and user authentication services.


My Responsibilities:

  • Coordinated teams of 2-5 people to deploy changes to the client’s ICT environment using the ITIL framework and HP Service Manager toolset
  • Managed the creation, update and archival of Configuration Items representing the SOA Backbone and its enhancements
  • Conducted risk and impact assessments for contracted project teams developing enhancements for the SOA backbone
  • Documented technical and functional requirements for minor enhancements to enterprise applications and middleware
  • Liaised with client stakeholders to recommend application modernisation and integration solutions
  • Documented implementation and back out plans for deployment of enhancements and new applications


July 2012 – March 2014

IBM Australia Limited
Consultant, Global Business Services

As a consultant within IBM Global Business Services, I conducted a range of client facing service delivery roles spanning ITIL, environment management, business analysis and testing.


My Responsibilities:

  • Performed the roles of a Change Owner, Coordinator and Change Domain Expert within the ITIL Change Management framework
  • Performed a centralised Change Management function for 4 contracted project teams and acted as a Change Management Subject Matter Expert (SME)
  • Trained contractors and projects teams on integration and compliance with client’s service delivery processes, Configuration and Change Management frameworks and use of HP Service Manager
  • Documented Standard Operating Procedures (SOPs) for the clients Change Management function
  • Applied business process modelling and LEAN principles to simplify client Change Management processes
  • Configured physical and logical servers using technologies such as VMware VSphere to virtualise the clients ICT environment
  • Configured virtual and physical infrastructure components (such as routers, switches and network attached storage) required to run the virtualised environment
  • Managed and provisioned environment access to development teams


February 2012 – June 2012

Sensen Networks Pty Ltd
Software Developer (Java)

Sensen Networks applies computer vision technologies to produce video analytics software that can leverage analogue or digital CCTV feeds to provide business insight. As a software developer, I was responsible for end-to-end development of support and configuration tools used for systems implementation. I was also responsible for identifying and implementing improvements and fixes to the web-based product user interface.


My Responsibilities:

  • Supported the analysis, design and implementation of business logic required for mobile and stationary vehicle infringement systems
  • Identify, document and resolve defects in web applications
  • Maintain and implement improvements to web based UI and Java middleware layer
  • Design and develop J2EE support tools
  • Draft technical documentation and maintain Wiki articles
  • Applied knowledge of the following technologies: J2EE, JavaScript, HTML, SQL, XML, JSON, JMS, Hibernate, Linux

Monash University (Clayton, Victoria)

Bachelor of Business Information Systems (2008-2012)


Key Competencies

Core Consulting

Consulting methods, stakeholder engagement, written and verbal communication, engagement planning and management.

IT Strategy and Architecture

Current and future state analysis, conceptual architecture design, physical/logical/application architecture design, operating models.

Business Analysis

Functional and non-Functional requirements elicitation, use case development, gap analysis, requirements traceability

IT Business Management

IT service design, service costing, financial and non-financial benchmarking, opportunity analysis and operations efficiency

IT Service Management

ITIL Change, Incident, Problem & Configuration Management

Software Development

J2EE, JavaScript, HTML, SQL, XML, JSON, JMS, Hibernate, Linux