Daniel is a dedicated IT professional with over five years’ experience in software development, systems integration and consulting engagements. Daniel is predominantly experienced working with Australian Federal Government clients in the areas of Business Analysis, System Analysis and Design, IT Service Management and IT Effectiveness/Costing.
Daniel has a proven track record across multiple disciplines, having successfully developed custom software for a video analytics startup; resolved changes and incidents for complex Government systems; elicited requirements and use cases for a biometrics matching capability; and lead small teams to complete IT service costing and benchmarking analysis for executive level advisory.
Daniel is confident communicator, who understands both business and technical context, and is confident working with cross functional teams, stakeholders, clients and vendors.
January 2016 – Current
Deloitte Consulting Pty Ltd
Senior Consultant, Technology Strategy & Architecture
Security Vetting Transformation
I supported the high level design and risk mitigation phase to reform a whole of Government Security Vetting capability, to improve the efficiency and effectiveness of vetting processes and develop an ongoing assessment capability for high risk clearance holders. The reform includes implementation of a new operating model, vetting processes, policy reform and is underpinned by a new technology platform.
Enterprise Case Management Implementation
Our client engaged us to develop high level design documentation, and conduct risk mitigation activities for implementation of a new enterprise wide Case Management reform program, used to manage fraud, policing, audit and criminal investigations within the organisation. The reform program includes development of a new operating model, process standardisation is supported by implementation of a new technology platform.
Configuration Management Solution
I supported the development of a configuration management plan, which contained the recommended strategies, processes and implementation options for a capability enabling traceability and control of artefacts modelled within an Enterprise Architecture library for the Defence/Aerospace industry.
October 2014 – December 2015
Deloitte Consulting Pty Ltd
Consultant, Technology Advisory
IT Business Management Pilot
I helped one of Australia’s largest Government agencies run a pilot project to achieve cost transparency, and establish a capability to continuously monitor, track and improve their IT operating expenditure. Previously, their operational IT expenditure was only monitored at an aggregate service tower level – for example, their total spend on storage, compute, networking. This level of detail wasn’t granular enough for the client to make informed strategic decisions (e.g. whether it was cheaper to continue running Midrange servers on premises, or outsource to a cloud provider). Our pilot developed a capability to monitor IT expenditure through a granular, service based lens – such as the cost of a GB storage, email account or virtual server. This information could then be used for continuous performance assessment, charge-back and show-back, comparative performance benchmarking, and informed strategic decision making.
Biometrics Interoperability Hub
I supported development of a feasibility study for a multi-department, biometric interoperability hub (the ‘Hub’) for use in the National Security, Law Enforcement, Counter Terrorism and Fraud domains. The objectives of the Hub are to enable a capability that can:
April 2014 – September 2014
IBM Australia Limited
Senior Consultant, Global Business Services
As a senior technical specialist within IBM Global Business Services, I conducted various roles within a business application and middleware support team, providing maintenance, minor enhancements and 24/7 support to mission critical business applications and middleware platforms for a large Government client. The platforms I supported collectively formed a Service Oriented Architecture (SOA) backbone, an infrastructure that provided highly available applications hosting, secure e-business messaging infrastructure and user authentication services.
July 2012 – March 2014
IBM Australia Limited
Consultant, Global Business Services
As a consultant within IBM Global Business Services, I conducted a range of client facing service delivery roles spanning ITIL, environment management, business analysis and testing.
February 2012 – June 2012
Sensen Networks Pty Ltd
Software Developer (Java)
Sensen Networks applies computer vision technologies to produce video analytics software that can leverage analogue or digital CCTV feeds to provide business insight. As a software developer, I was responsible for end-to-end development of support and configuration tools used for systems implementation. I was also responsible for identifying and implementing improvements and fixes to the web-based product user interface.
Consulting methods, stakeholder engagement, written and verbal communication, engagement planning and management.
IT Strategy and Architecture
Current and future state analysis, conceptual architecture design, physical/logical/application architecture design, operating models.
Functional and non-Functional requirements elicitation, use case development, gap analysis, requirements traceability
IT Business Management
IT service design, service costing, financial and non-financial benchmarking, opportunity analysis and operations efficiency
IT Service Management
ITIL Change, Incident, Problem & Configuration Management